Contact information

. How to Contact Us

You can reach us through any of the following official channels:

We do not provide customer support through unofficial or third-party social media accounts unless specifically stated on our verified pages.

2. Response Time

We strive to respond to all inquiries within 24–48 business hours. During holidays or high-volume periods, responses may take slightly longer.

If your message relates to an order issue (e.g., missing items, tracking, refund requests), please include:

  • Your order number,

  • The email address used at checkout, and

  • Any relevant screenshots or attachments.

This helps us resolve your issue as quickly as possible.

3. Communication Guidelines

To ensure effective communication:

  • Please be respectful in all correspondence. Abusive, threatening, or discriminatory messages will not receive a response.

  • For your privacy and security, do not share full credit card numbers, banking details, or other sensitive personal data through email or chat.

  • We may verify your identity before discussing order details or account information.

4. Resolution Process

If your inquiry involves a dispute or complaint:

  1. Contact us via email with full details of the issue.

  2. Our support team will review your case and reply within 48 business hours.

  3. If further review is needed, a manager will follow up with a resolution plan within 5–7 business days.

5. Business Enquiries and Collaborations

For wholesale, partnership, or media inquiries, please email business@ripstick.store with your company details, proposal, and contact information.

6. Policy Updates

We may update this Contact Policy periodically to reflect operational or legal changes. Any revisions will be posted here with a new “Last Updated” date.

7. Contact Confirmation

By contacting us through any of our official channels, you agree to this Contact Policy and consent to our use of your information as described in our Privacy Policy.